May 2, 2025

Introduction

Jebotel (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://jebotel.co.ke or make purchases from our online store.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Create an account on our website
  • Place an order
  • Sign up for our newsletter
  • Contact our customer service
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (we do not store complete credit card information)
  • Order history
  • Business information (for business customers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Pages visited
  • Time and date of your visit
  • Referring website
  • Click-stream data

We use cookies and similar tracking technologies to collect this information and enhance your browsing experience. You can set your browser to refuse all or some browser cookies, but this may limit your ability to use certain features of our website.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Provide customer support
  • Send you marketing communications (if you’ve opted in)
  • Improve our website and services
  • Detect and prevent fraudulent transactions
  • Comply with legal obligations
  • Analyze usage patterns and trends

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, and customer service.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when we have your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to withdraw consent for certain processing activities
  • The right to opt out of marketing communications

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party websites. We encourage you to review the privacy policies of those third parties before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. They help us analyze user behavior and improve our services.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the basic functionality of the website
  • Analytical/Performance Cookies: Help us analyze how visitors use our website
  • Functionality Cookies: Allow us to remember choices you make and provide enhanced features
  • Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and parts of our website may no longer be fully accessible.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@jebotel.co.ke

Phone Number: +254 721 603352

We will respond to your inquiries as soon as possible, usually within 30 days.

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