Frequently Asked Questions (FAQ)

Ordering & Account

Q: How do I place an order on your website?
A: Placing an order is simple! Browse our product catalog, select the items you want, and add them to your cart. When you’re ready to checkout, click on the cart icon in the top right corner. Follow the checkout process by entering your shipping details, selecting your preferred payment method, and confirming your order. You’ll receive an order confirmation email once your purchase is complete.

Q: Do I need to create an account to place an order?
A: While creating an account is recommended for a smoother experience and to track your orders, we also offer a guest checkout option. Creating an account allows you to save your delivery information, view order history, and enjoy a faster checkout process for future purchases.

Q: What payment methods do you accept?
A: We accept various payment methods including M-Pesa, credit/debit cards (Visa, Mastercard), bank transfers, and cash on delivery (for Mombasa only). All online payments are processed through secure payment gateways to ensure your financial information remains safe.

Q: How can I check the status of my order?
A: If you have an account, you can log in and view your order status under “My Orders.” Alternatively, you can use the order tracking tool on our website by entering your order number and email address. We also send automated email updates as your order progresses from processing to shipping and delivery.

Q: Can I modify or cancel my order after it’s been placed?
A: Order modifications or cancellations are possible within 1 hour of placing your order, provided it hasn’t been processed for shipping yet. Please contact our customer service team immediately via phone or email to request any changes.

Products & Pricing

Q: Are all products displayed on your website in stock?
A: We strive to maintain accurate inventory information on our website. Products marked as “In Stock” are available for immediate shipping. Items marked as “Pre-order” or “Backorder” will have an estimated availability date displayed on the product page.

Q: Do your products come with a warranty?
A: Yes, all our network tools and equipment come with manufacturer warranties. The warranty period varies by product and is clearly indicated on each product page. We also offer extended warranty options on select items for additional peace of mind.

Q: Do you offer bulk pricing for businesses?
A: Absolutely! We offer special pricing for bulk orders and business customers. Please contact our sales team at sales@jebotel.co.ke or call us at +254 721 603352 to discuss your specific requirements and receive a customized quote.

Q: Can I request a product that isn’t listed on your website?
A: Yes! We’re happy to source specific network tools and equipment that may not be listed on our website. Please send your requirements to info@jebotel.co.ke, and our team will get back to you with availability and pricing information.

Delivery & Shipping

Q: How long will it take for my order to arrive?
A: We offer same-day delivery within Mombasa for orders placed before 12 PM. For the rest of Kenya, we provide next-day delivery for orders placed before 2 PM. Delivery timeframes may vary for remote areas or during peak seasons.

Q: Do you deliver to all areas in Kenya?
A: Yes, we deliver to all areas across Kenya. However, some remote locations may require additional delivery time, 4-5 business days.

Q: How much does shipping cost?
A: Shipping fees are calculated based on your location and the weight/size of your order. The exact shipping cost will be displayed during checkout before you complete your payment.

Q: How can I track my delivery?
A: Once your order is dispatched, you’ll receive a tracking number via email and SMS. You can use this number on our website’s “Track Order” page or directly with our delivery partner’s tracking system to monitor your package’s journey in real-time.

Returns & Customer Support

Q: What is your return policy?
A: We offer a 7-day return policy for most products. Please see our detailed Returns & Refunds Policy page for complete information on eligible returns, return process, and exceptions.

Q: How can I contact customer support?
A: Our customer support team is available Monday to Saturday from 8 AM to 7 PM. You can reach us through:

Phone: +254 721 603352
Email: info@jebotel.co.ke
Live Chat: Available on our website during business hours
WhatsApp: +254 721 603352

Q: Do you offer technical support for the products you sell?
A: Yes, we provide basic technical support for all products sold through our platform. For more complex issues, we can connect you with the our technical support team or recommend local service providers for hands-on assistance.

Q: Do you offer installation services?
A: Yes, we offer professional installation services for network equipment in Mombasa and major cities across Kenya at an additional cost. Y